FAQ
1. Are Senovu products cruelty-free?
Yes. Senovu is strictly cruelty-free — no animal testing is conducted at any stage of formulation or production.
Our raw material suppliers also adhere to cruelty-free standards.
2. Are your products vegan?
Most Senovu products are vegan-friendly.
None of your formulas contain:
– beeswax
– lanolin
– animal-derived collagen
– animal-derived fats/oils
If a product is not vegan, it will be clearly labelled (currently, all your listed products are vegan-friendly).
3. What certifications do you follow?
Our suppliers, including New Directions Australia, work under internationally recognised standards such as:
✔ ACO (Australian Certified Organic)
✔ USDA Organic
✔ COSMOS / Ecocert
✔ GMP (Good Manufacturing Practices)
While not every product can carry an official seal, our ingredient sourcing aligns with the same quality, purity, and ethical expectations.
4. Are your products safe for sensitive skin?
Yes. Senovu’s philosophy is nurture, don’t overwhelm.
We avoid harsh disruptors such as sulphates, parabens, artificial colours, and heavy fragrances.
Our formulas focus on:
– hydration
– skin barrier support
– gentle Australian botanicals
– simple, effective ingredient lists
Always patch-test if you have highly reactive skin.
5. Do your products contain artificial fragrances?
No.
Senovu uses pure essential oils and botanical extracts for scent — never synthetic fragrances or perfume oils.
6. Are your products made in Australia?
Yes.
All Senovu products are proudly made in Australia, using locally sourced botanicals where possible.
7. Are your ingredients natural?
We use a blend of:
– botanical ingredients
– plant oils
– Australian native extracts
– clean, functional ingredients (for stability + safety)
Every component has a purpose — no fillers, no “junk” ingredients.
8. What are your hero ingredients?
You’ll find powerful Australian botanicals such as:
– Kakadu Plum (Vitamin C + radiance)
– Lilly Pilly (antioxidants)
– Quandong (gentle exfoliation + glow)
– Lavender (soothing + balancing)
– Sandalwood (calming + hydrating)
– Jojoba & Macadamia Oils (nourishing + repairing)
– Aloe Vera (hydration + relief)
These ingredients appear across different products depending on the formula’s purpose.
9. How long will my products last?
With proper storage:
– Most Senovu products last 12–24 months unopened
– Once opened: use within 6–12 months
Keep products away from direct sunlight and heat.
10. Do your products contain preservatives?
Yes — gentle, globally approved preservatives such as sodium benzoate and potassium sorbate.
These ensure safety, prevent bacterial growth, and keep your products fresh without compromising skin health.
11. Are your bottles recyclable?
Yes.
Your bottles are recyclable, and your packaging options (which we discussed earlier) will also follow eco-friendly standards.
We encourage customers to recycle or repurpose their bottles.
12. Do you ship internationally?
(You can adjust this based on your setup.)
Currently:
– Australia-wide: Yes
– International: Optional (tell me if you’d like an international shipping policy written)
13. What if a product doesn’t suit me?
You can provide:
– a simple return policy
– a store credit option
– or a guarantee (optional)
14. Are Senovu products pregnancy-safe?
Most are, but some essential oils may not be recommended during pregnancy.
Customers should consult with their healthcare provider if unsure.
We always recommend patch testing.
15. Are Senovu products sustainable?
Senovu chooses:
– minimal, conscious formulas
– recyclable packaging
– ethically sourced ingredients
– low-impact botanicals
– suppliers that follow eco-conscious standards (like ACO & COSMOS)
Our approach: premium, responsible, and honest.