Shipping policy

 

Shipping Policy

At Senovu, every order is prepared with care and intention. We take pride in ensuring your skincare rituals arrive safely, beautifully, and on time.

Order Processing

All orders are processed within 1–3 business days from the time of purchase.
Once your order has been prepared and dispatched, you will receive a shipping confirmation email with tracking details.

Please note that orders are not dispatched on weekends or public holidays.

Shipping Within Australia

We ship all Australian orders via Australia Post, our trusted national courier.

Estimated delivery times once dispatched:

Standard Shipping: 2–7 business days

Express Shipping: 1–3 business days

Delivery times may vary depending on your location, seasonal demand, or unforeseen postal delays.

Tracking Your Order

Once your order has shipped, tracking information will be emailed to you.
Please allow up to 24–48 hours for tracking updates to appear within the Australia Post system.

Shipping Fees

Shipping costs are calculated at checkout and are displayed before payment is completed.
Occasional promotions may include complimentary shipping, which will be clearly communicated on our website.

Delivery Care

We package each order securely to ensure your products arrive in perfect condition.
If your parcel arrives damaged or incomplete, please contact us within 48 hours of delivery so we can assist you promptly.

Address Accuracy

Please ensure all delivery details are entered correctly at checkout.
Senovu cannot be held responsible for delays or losses caused by incorrect or incomplete address information.

Questions?

If you have any questions about your order or shipping, our team is here to help.

Please contact us via our Contact Page, and we will respond as soon as possible.